Once you place your order with us. We will send you a confirmation email with your order full details. We will also send you tracking instructions to monitor the actual order at all time.
If you have received an incorrect or faulty item. We can get this sorted for you, please contact us via the "contact us" page from our website missandtrendy.co.uk with the following info:
- Your name
- Your order number
- Picture of the faulty item
One of our customer care team member will contact you back to sort it out for you ASAP.
We accept all major credit and debit cards at checkout.
Pay safely - Confirm it is you...
New requirements are taking effect across the UK. A key part of this is the requirement Strong Customer Authentication (SCA). This means, as a debit or credit cardholder, you may be asked to provide additional information when making some purchases online.
Banks are introducing these new security measures for cardholders who shop online or make contactless payments. This will help them ensure only you can use your card and give you even more confidence and protection when paying online: You may have to enter a passcode, which would be sent to your mobile phone or landline or authenticate your payment in another way, depending on how your Card issuing bank has implemented the new security measures.
Contact us for queries. use email: email@example.com
Returns are accepted within 30 days of receipt, goods must be returned in their original condition.
All carriage charges for returning any items will be at the expense of the customer, refunds will not include any carriage charges, and may take up to 7 days to process. Please keep your postage receipt safe until your refund or exchange has been confirmed.
Items can be exchange for the same or different color in both cases; damage/faulty or change of own mind. Please specify details of your replacement item(s) on the invoice that arrived with your order. All postage will need to be paid in full for all refunds and exchanges, please keep your postage receipt safe until your refund or exchange has been confirmed. Please request your return address via email at: firstname.lastname@example.org
If you receive a faulty item please contact us via our email: email@example.com
We operate a speedy order dispatch policy. We start processing your order as soon as we receive it. Therefore once your order has been placed, you will be unable to cancel or edit it.
We recommend you contact us straight away to find out more about it.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this is usually straightforward, however it can take up to 30 minutes to hit your inbox. Please, be patient. A second email will be sent to you after our logistics team has despatched your order to let you know that your order is on its way to you.
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please get in touch as soon as possible Email us: firstname.lastname@example.org
Yes, you can exchange you item(s). However, You may have to send us the actual item at your on costs, then pay for the delivery fees for the new item(s).
Note: All items should be returned to us in their original packaging and with no alteration.
SHIPPING & RETURNS
We deliver worldwide. All delivery cost details will be provided at the point of checkout before the order is confirmed. At the time of placing the order, customers must ensure that all delivery details provided are correct. We are not responsible for any parcels delivered to incorrect addresses which were provided at the time of placing the order. The courier may leave information to inform you of an undelivered parcel, or to notify you that the parcel has been returned to the local depot. Information will be left for you to contact the local depot to schedule a new delivery date or to arrange collection.
Customs and import duties
Depending on the value of your order, your package may or may not be charged customs or import taxes. However, if your parcel does incur customs taxes or duty it is entirely up to the customer to cover these costs. As these charges differ from country to country we are unable to advise you on what these charges may be. We recommend contacting your local customs office prior to ordering, to ensure no unexpected delivery charges. By law, all items must be declared at their full price. Missandtrendy cannot alter the amount to decrease any custom fees. In the unlikely event that you wish to refuse your delivery, you will be held responsible for the original customs fees or import duties and the cost of returning the package to Missandtrendy. We regret that we can only refund you the value of your order, any fees will be deducted from your total refund. If a delivery is refused by you, we cannot be held liable for any loss or damage incurred during transit back to us.
Find shipping fee here
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